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Once Your Order is Received

*Once Pacific Coast Maples receives your order your tree is tagged, marked with your customer number and date, and removed from our inventory. Your credit card is charged at this time. Your trees are then diligently cared for until they are shipped.

*We feel that our tagging system is as fair as possible in that it gives our mail-order, phone, and internet customers the same opportunity of getting the most quality tree we have available at the time. Our system offers customers living in late season shipping areas the same opportunity as those living in an early shipping areas.

*Pacific Coast Maples realizes that it can be uncomfortable and inconvenient to have your credit card charged when your order may not be shipped immediately. Unfortunately at times ‘Mother Nature’ has a different delivery date in mind that may or may not fit into our plans. Shipping trees to your area during a heat-wave, snow storm, or unexpected freeze can stunt your trees growth for months and sometimes longer. We thank you for your understanding and look forward to your trees arriving safe, secure, and ready to grow.

*Our Japanese maple trees are shipped 7-14 days after the order is received and paid for. Pacific Coast Maples ships trees every Monday. If however, Monday falls on a holiday your tree will be shipped the following week. The only other time that Pacific Coast Maples delays shipping is because of extreme weather conditions. We will contact you by phone or e-mail if this should occur. If you know you will be out of town 7-14 days after ordering your tree or you have a specific week that you’d prefer to have your tree shipped, please send us an e-mail or give us a call to let us know your preferred ship date.  There will be a fifteen percent restocking and processing fee on all cancelled orders.  Trees that are shipped and not accepted or returned are charged a thirty-five percent restocking and processing fee.  No refund will be given if the returned tree is unhealthy or damaged in any way.  Trees that are opened in any cannot be returned for any reason.  Shipping charges are not refundable.

*Please plan ahead prior to receiving your beautiful Japanese maple tree. Your tree will need to be watered immediately after it is unwrapped from its box.  Your Japanese maple should be placed in a few hours of morning Sun the day after it is received.

Sincerely,

Pacific Coast Maples

Japanese Maple Logo from Pacific Coast Maples Nursery